Privacy policy

Privacy Policy

Section 1 — What We Do With Your Information

When you purchase something from our store, we collect the personal information you provide as part of the buying and selling process. This may include your name, billing address, shipping address, email address, phone number, and payment-related information required to process your order.

When you browse our store, we may automatically receive your computer’s Internet Protocol address, browser information, device information, and operating system details. This information helps us operate our website, improve site performance, and understand how customers use our store.

Email marketing, where applicable, will only be sent with your permission or where permitted by law. These emails may include information about our store, products, promotions, and updates.

Section 2 — Consent

How do you get my consent?

When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or request a return, we understand that you consent to our collection and use of that information for that specific purpose.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline.

How do I withdraw my consent?

After you opt in, you may withdraw your consent at any time. To withdraw consent for us to contact you, or for the continued collection, use, or disclosure of your information, please contact us at:

vapetech.ca@gmail.com

or by mail at:

VV Packaging & Distribution Ltd.
185-911 Yates Street
Suite 542
Victoria, BC
V8V 4Y9
Canada

Section 3 — Disclosure

We may disclose your personal information if we are required by law to do so, if necessary to comply with legal obligations, or if you violate our Terms of Service.

We may also disclose information where necessary to protect our business, prevent fraud, process transactions, comply with payment processor requirements, or enforce our website policies.

Section 4 — Shopify

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases, and applications. Shopify stores data on secure servers protected by industry-standard safeguards.

Payment Information

If you choose a direct payment gateway to complete your purchase, your payment information is processed securely through our payment provider. Payment data is encrypted and handled in accordance with the Payment Card Industry Data Security Standard.

Purchase transaction data is stored only as long as necessary to complete the transaction, comply with legal requirements, support fraud prevention, and meet payment processor obligations.

All direct payment gateways are required to follow PCI-DSS standards, which help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may review Shopify’s Terms of Service and Privacy Policy directly on Shopify’s website.

Section 5 — Third-Party Services

We use third-party providers to help operate our store, process payments, manage shipping, analyze website performance, prevent fraud, and provide other business services.

These third-party providers generally collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

Certain third-party service providers, such as payment gateways, payment processors, shipping providers, analytics providers, and fraud-prevention services, have their own privacy policies. We recommend reviewing their privacy policies so you understand how your information may be handled.

Some providers may be located in a jurisdiction different from yours or ours. If your transaction involves a third-party provider located outside Canada, your information may be subject to the laws of that jurisdiction.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

Analytics

Our store may use analytics tools, including Google Analytics or Shopify analytics, to help us understand website traffic, customer behaviour, and site performance.

Section 6 — Security

To protect your personal information, we take reasonable precautions and follow industry best practices to help ensure that your information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide payment information, it is encrypted using Secure Sockets Layer (SSL) technology and processed through secure payment systems. Although no method of transmission over the Internet or electronic storage is completely secure, we follow generally accepted industry standards and applicable payment security requirements.

Section 7 — Cookies

Our website uses cookies and similar technologies to support site functionality, improve customer experience, analyze website traffic, and assist with checkout.

Cookies may be used to:

remember items in your cart;
maintain your browsing session.
support secure checkout;
understand website traffic;
improve website performance;
help with marketing, where permitted; and
support fraud prevention and security.

You may choose to disable cookies through your browser settings, but doing so may affect your ability to use certain parts of our website, including checkout.

Section 8 — Age of Consent

By using this website, you confirm that you are at least the age of majority in your province, state, territory, or jurisdiction of residence.

Because our website sells age-restricted products and accessories, you must meet the legal age requirements applicable in your location to browse, purchase, or use our products.

We reserve the right to refuse or cancel orders if we believe a customer is underage, has provided false information, or is attempting to purchase products unlawfully.

Section 9 — Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Please review it periodically.

Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we may update this page to reflect what information we collect, how we use it, and under what circumstances we may disclose it.

If our store is acquired, sold, or merged with another company, your information may be transferred to the new owners so that we may continue to operate the business and provide products and services.

Questions and Contact Information

If you would like to access, correct, amend, or delete personal information we have about you, register a complaint, or request more information, please contact our Privacy Compliance Officer at: